Refund policy

Not quite right? Let’s fix it.
Every item we sell is made just for you — built with intention and crafted with care. That means we're a small, custom shop (not a giant warehouse), so while we can't accept returns for sizing issues or change-of-mind orders, we'll absolutely make things right if something's off.

What we do cover
If your item arrives:

• Incorrect
• Damaged
• Misprinted or with a production issue

We'll replace it or refund you — no hassle. Just let us know within 30 days of receiving your order. Make sure it's unused and in its original condition, and we'll take care of the rest.

What we can't accept
Because our gear is made-to-order:

• We can't take returns or exchanges for sizing, fit, or style preferences
• We can't accept returns on gift cards or sale items

We know buying online can be tricky — if you’re unsure about sizing or fit, reach out to support@jetfolk.com before ordering, and we'll help guide you.

Something feels off? Talk to us.
If anything about your order isn’t right, shoot us a message at support@jetfolk.com. Whether it's a wonky print, the wrong item, or just doesn't feel right, we've got your back.

We’re a small shop, but we stand by every product and want you to love what you get. Let's make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@jetfolk.com.